Refund policy
Return & Refund Policy
At Putnen, we want every customer to enjoy asmooth and worry-free shopping experience. If something isn't right, we're here to help.
Contact Us
If you have any questions, feel free to contact us:Putnenshop@gmail.com
30-Day Free Returns
We offer a 30-day return policy on all main products .
You may request a return within30 days of delivery.
Products must be undamaged and able to resell.
We provide free returns with no restocking fees within this period.
Return Shipping
- For defective, damaged, or incorrect items,Putnen will cover the return shipping cost
- For non-quality-related returns (such aschange of mind), the customer is responsiblefor return shipping fees
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect,contact us within 30 days of delivery.
Once verified, we will provide a suitable solution,including:
- Replacement
- Repair
- Full refund
How to Get a Refund
You have two ways to get a refund:
1. Login into your account and request a refund.
2. Follow these steps to register your return:
- Click the Contact Us.
- Select the subject of return and refund.
- Provide the order number, tracking number, and item photos with the original packing.
- Return the item after the support team approves your refund request.
The refund policy applies to items purchased directly from our Official website: https://putnenshop.com. Foritems purchased from other retailers, please refer to their store refund policy.
Refunds (less shipping and restocking fees) will be applied to your original payment method once thereturn is processed in our warehouse.
Refunds
Once we receive and inspect your return:
- Refunds will be issued to your original payment method
- Processing time: 3-5 business days
- Your bank may take additional time to post the refund
Order Cancellations
- Orders can be canceled before shipment for afull refund
- If already shipped, the order must go throughthe return process
Refunds
Once we receive and inspect your return:
- Refunds will be issued to your originalpayment method
- Processing time: 3-5 business days
- Your bank may take additional time to post the refund